Privacy Policy

Last Updated:

Aliqa AI Assistant ("we", "us", or "our application") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Aliqa AI Assistant application.

1. Information We Collect

1.1 Information Provided by Users

We may collect the following information when you use the application:

• Account Information: Username, email, and other authentication information
• WhatsApp Contact Information: WhatsApp numbers, contact names, and conversation data necessary for application operations
• Template Information: Message templates you create and use within the application
• Scheduled Delivery Information: Scheduled message delivery data, including destination numbers, delivery times, and message content

1.2 Automatically Collected Information

We may automatically collect the following information:

• Device Data: Information about your device, including model, operating system, and unique device identifiers
• Usage Data: Information about how you use the application, including features used and usage time
• Log Data: Application activity logs for debugging and service improvement purposes

2. How We Use Information

We use the collected information for the following purposes:

• Providing and maintaining application services
• Processing and sending WhatsApp messages according to your instructions
• Managing scheduled message deliveries
• Improving and optimizing user experience
• Providing customer support and responding to inquiries
• Detecting and preventing fraudulent or abusive activities
• Complying with applicable legal and regulatory obligations

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following situations:

• Service Providers: We may share information with third-party service providers who help us operate the application (such as hosting, analytics, and cloud services)
• Legal Obligations: We may disclose information if required by law or to protect our rights, property, or safety or that of other users
• Consent: We may share information with your explicit consent

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

• Data encryption in transit and at rest
• Strict access controls and user authentication
• Regular security monitoring
• Employee training on data security practices

5. Data Storage

We store your personal information for as long as necessary to provide services or as required by legal obligations. Data that is no longer needed will be securely deleted or anonymized.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to personal information we store about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information under certain circumstances
• Restriction: Request restriction of processing of your personal information
• Portability: Request transfer of your personal information to other services
• Objection: Object to processing of your personal information under certain circumstances

7. Cookies and Tracking Technologies

Our application may use cookies and similar tracking technologies to enhance user experience and analyze application usage. You can control cookie usage through your device or browser settings.

8. Children's Privacy

Our application is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected information from a child under 13, we will take steps to remove such information.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document. We encourage you to review this Privacy Policy periodically for any changes.

10. Links to Third-Party Websites

Our application may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

11. International Data Transfer

Your information may be transferred to and stored on servers located outside the country where you reside. By using the application, you consent to the transfer of your information to such countries.

12. Consent

By using the Aliqa AI Assistant application, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our application.

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